Bank Transfer Fee
Packing & delivery is calculated automatically to give the most economical delivery method. We work closely with our postage partners to try and ensure you always get the best price. We do not mark-up out post & packing rates.
Estimated delivery times
If you need your order quickly please contact us and we will always do our best to get it to you as fast as possible.
Estimated delivery time for a UK order is 3 - 4 working days.
Estimated delivery time for an order to North America is 7 - 14 working days.
Estimated delivery time for an order to Europe is 4 - 10 working days by normal post.
Far East, Australia & New Zealand
Estimated delivery time for an order to the Far East, Australia & New Zealand is 10 - 21 working days.
Estimated delivery time for an order to South America is 10 - 21 working days.
Middle East & Africa
Estimated delivery time for an order to the Middle East & Africa is 10 - 21 working days.
Cancellations, Returns and Refunds
Thank you for ordering with Alternative Training and/or the School of Homeopathy. We hope you enjoy your products and learning as much as we do, and that you are entirely satisfied with your purchase. Should you need to return any items to us please carefully follow the guidelines below.
We offer: 14-day full money back guarantee on most items purchased from us (in line with UK & EU regulation), and 3-month partial refund policy on home study courses (we choose to do this as a way of helping out where we can).
We are happy to accept returns and refund unwanted items (except digital media: see below) in line with our refund policy, providing you contact us in the first instance in writing and the goods are then received back here in perfect condition and the packaging has not been opened. If you wish to return any unwanted items, please write/email us within the 14-day period to request the Returns Cancellation Form. Please ensure that items are wrapped securely and are despatched using a recorded delivery service, as we cannot be held responsible for non-delivery of returned items. All and any refunds will be related to fees applied at the time of purchase.
Step 1: Start off by sending us an email or letter stating your wish to cancel your order within 14 days of receiving the items and we will send you a Cancellation Form. Please do not send anything back without receiving our Returns Cancellation Form.
Step 2: Materials need to be returned within 21 days of receipt and must arrive in a perfect and re-useable condition or a full refund will not be given – this may require you to add new/extra packaging. You will need to cover the costs of returning the goods, and we will refund the price of the goods once they have been checked. Please do not send items back without contacting us first or they cannot be accepted.
3-month partial refund policy on all home study courses: Beyond the 14-day period, if you wish to withdraw from your course for good reason, a refund may be granted if you purchased the course with tutor marking, are still inside the three-month period, and have not sent work in to your tutor for marking - then a partial refund for the tutor marking element of the course may be granted. Please write to us first to explain your reasons and we will advise about what is possible and send you the Returns Form.
Due to the nature of digital goods, and in line with UK & EU legislation, we do not accept returns for:
CDs, DVDs and Data discs. In the case of distance learning courses supplied electronically, you must not download or stream any course material during the 14-day cancellation period, as you will not have the right to change your mind and cancel your enrolment after you have downloaded or streamed the course.
Places are limited on the Attendance Course and, when you enroll, you are making a commitment to pay the annual fees in full. This applies whether you are paying in full beforehand or by monthly instalments. Fees must be paid up in full before the end of the academic year in order to move into the next year of study. A refund will only be considered in the case of certain unforeseeable circumstances, such as bereavement, pregnancy and moving house, and at the discretion of the directors. Anyone who chooses to leave midway through the year will be required to pay the outstanding balance of the annual fee when they leave, and will be required to re-join that year group upon return to the School of Homeopathy.
- 4 or more weeks notice – We can give a 50% refund or reschedule.
- 2-4 weeks notice – We can give a 25% refund and maybe reschedule.
- Less – There is no refund offered with no obligation to reschedule your course date.
You can reschedule once and only to a course that takes place within 12 months of your original booking. Rescheduling an event will incur a £15 admin fee.
Cancellation of an Event
Occasionally there may be insufficient numbers of students to allow a training day to proceed, and if this happens the following procedure will take place:
- Notice will be given by email and a telephone call at least 5 days before the course start date.
- Students will be given the opportunity to reschedule their course to another date. You can only reschedule once and only to a course that takes place within 12 months of your original booking.
- If there is no convenient date for rescheduling then students will be fully reimbursed.
- We cannot compensate for any travel or accommodation cost incurred.
Should you receive any items that are damaged please write/email us within 14 days and we will advise you about how to proceed. Please provide as much information as possible when contacting us, including your order number, email and a daytime contact number in case we should need to call you.
Phone: +44 (0)1453 765 956
Admin Office: Orchard Leigh, Rodborough Hill, Stroud, Gloucestershire, Stroud, GL5 3SS
If you need help with anything at all, please contact us and one of the team will be happy to assist.