Terms & Conditions
We understand that security is vital when ordering online. We have put in place a system that is safe and secure so you can order through our website with peace of mind. In fact your card details are not visible to us here, but go direct to our payment service provider, Sage Pay (the UK largest Payment Service Provider), and our whole website is VeriSign Secured.
Please read the information below carefully.
By placing an order on this site, you are agreeing to the terms, as follows.
Prices quoted on this website may differ from those stated in our printed material.
Images of products shown on this website are for illustration purposes only and items supplied may differ in appearance from that shown.
In making an order on this site, you are offering to purchase items advertised. We reserve the right to decline to supply the whole or part of any order.
Please allow 14 days for delivery of your order (21 days for overseas orders). If you have any enquiry regarding your order, please e-mail firstname.lastname@example.org.
We will always try and deliver your parcel as selected but the final method of delivery of your order will be our choice - we use 1st Class Post (UK), Uk Mail (UK), Airmail Printed Papers/Small Packet (Overseas), UK Mail Euro by Road (Europe).
Course materials are priced including postage and packing. All other items are liable to an additional postage and packing charge.
Postage and packing charges are added at the checkout.
The minimum postage and packing charge is £3.50.
Your credit/debit card will be charged in Pounds Sterling for all purchases from this site. The amount charged to your card account in your own local currency will depend on the exchange rate on the day of the transaction.
All prices include Value Added Tax where appropriate.
We have made every effort to ensure that all prices and product descriptions are correct, but Alternative Training Ltd reserves the right to alter prices and product specifications without notice. We will contact you if this affects your order.
Our relationship with you is based on trust. And we are committed to giving you a totally private website experience. We collect information about you for three reasons: to process your order, to provide you with the best possible service and, if you are buying one of our courses with tutor marking, to register and enroll you on our courses and provide your details to your personal tutor. We may send you a little information and material related to your order, for your interest. We will only share your personal contact information with other third party companies if you request us to, for instance, if you are taking advantage of one of our special offers and wish us to provide proof of your student status to a third party partner company. The type of information we will collect about you is that which is given at the time of ordering or enrolling. You can check any of the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly! The personal information that we hold will be held securely in accordance with our internal security policy and the law. If you have any questions or comments about privacy, please contact us.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Returns & Refunds
We offer: 14-day full money back guarantee on most items purchased from us (in line with UK & EU regulation), and 3-month partial refund policy on home study courses (we choose to do this as a way of helping out where we can - this is above and beyond regulation requirements).
We are happy to accept returns and refund unwanted items (except DIGITAL goods: see below) in line with our refund policy, providing you contact us in the first instance in writing and the goods are then received back here in perfect condition and the packaging has not been opened. If you wish to return any unwanted items, please write/email us within the 14-day period to request the Returns Cancellation Form. Please ensure that items are wrapped securely and are dispatched using a recorded delivery service as we cannot be held responsible for non-delivery of returned items. All and any refunds will be related to fees applied at the time of purchase.
STEP 1: Start off by sending us an email or letter stating your wish to cancel your order within 14 days of receiving the items and we will send you a Cancellation Form. Please do not send anything back without receiving our Returns Cancellation Form.
STEP 2: materials need to be returned within 21 days of receipt and must arrive in a perfect and re-useable condition or a full refund will not be given – this may require you to add new/extra packaging. You will need to cover the costs of returning the goods. We will refund the price of the goods plus UK standard delivery fees. The cost of posting a package to an address outside of the UK mainland will not be refundable.
Please do not send items back without contacting us first or they cannot be accepted.
3-month partial refund policy on all home study courses:
Beyond the 14-day period, if you wish to withdraw from your course for good reason, a refund may be granted if you purchased the course with tutor marking, are still inside the three-month period, and have not sent work in to your tutor for marking - then a partial refund for the tutor marking element of the course may be granted. Please write to us first to explain your reasons and we will advise about what is possible and send you the Returns Form.
Due to the nature of digital goods, and in line with UK & EU legislation, we do not accept returns for: CDs, DVDs and Data discs. In the case of distance learning courses supplied electronically, you must not download or stream any course material during the 14-day cancellation period, as you will not have the right to change your mind and cancel your enrolment after you have downloaded or streamed the course.
Refunds - School of Homeopathy Attendance Course
Places are limited on the Attendance Course and, when you enroll, you are making a commitment to pay the annual fees in full. This applies whether you are paying in full beforehand or by monthly instalments. Fees must be paid up in full before the end of the academic year in order to move into the next year of study. A refund will only be considered in the case of certain unforeseeable circumstances, such as bereavement, pregnancy and moving house, and at the discretion of the directors. Anyone who chooses to leave midway through the year will be required to pay the outstanding balance of the annual fee when they leave, and will be required to re-join that year group upon return to the School of Homeopathy.
Refunds - Events
4 or more weeks notice – We can give a 50% refund or reschedule.
2-4 weeks notice – We can give a 25% refund and maybe reschedule.
Less – There is no refund offered with no obligation to reschedule your course date.
You can reschedule once and only to a course that takes place within 12 months of your original booking. Rescheduling an event will incur a £15 admin fee.
Cancellation of an Event
Occasionally there may be insufficient numbers of students to allow a training day to proceed, and if this happens the following procedure will take place:
1. Notice will be given by email and a telephone call at least 5 days before the course start date.
2. Students will be given the opportunity to reschedule their course to another date. You can only reschedule once and only to a course that takes place within 12 months of your original booking.
3. If there is no convenient date for rescheduling then students will be fully reimbursed.
4. We cannot compensate for any travel or accommodation cost incurred.
Should you receive any items that are damaged please write/email us within 14 days and we will advise you about how to proceed. Please provide as much information as possible when contacting us, including your order number, email and a daytime contact number in case we should need to call you.
Phone: + 44 (0)1453 765 956
Our aim is to encourage students to complete the course and keep up motivation and interest! We feel it is not in a student’s interest to promote an infinite timeframe and it would be impossible for us as a business to manage.
When you enroll on one of our courses you are always given at least twice as much time to complete the course than is needed, just in case other things get in the way of your study. Below is a list of the courses with the estimated study period and the actual study periods. If you don’t complete your work before the end of the given study period don’t worry because you can apply for a 12 month extension by paying a re-enrolment fee, which is calculated from the course expiry date.
|Course||Estimated study period||Given study period|
|A&P Course||12 months||24 months|
|P&D Course||12 months||24 months|
|Nutrition Course||12 months||24 months|
|Taster Units 1-2||4 months||8 months|
|Foundation Units 1-7||12 months||24 months|
|Intro into Practice Units 8-14||12 months||24 months|
|Higher Diploma (1) Units 15-20||12 months||24 months|
|Higher Diploma (2) Units 21-26||12 months||24 months|
|Instalment||4 months||8 months|
|Advanced Entry Unit
||4 months||8 months|
Don’t worry, we will send you a re-enrolment reminder by email or post once your enrolment is lapsing. However if your contact details have changed then you may not receive your reminder. It is up to you to remain enrolled!
After this period we archive student files but keep them accessible for a 24 month period. During this time you can come back to us to re-enrol. If you come back to your studies after more than one year has lapsed you will need to pay a re-enrolment fee for each year your enrolment has been lapsed.
If we do not hear from students within this 24 month archive period then the student enrolment will expire and the course is cancelled. If students do wish to return to their studies even after this length of time then they will have to purchase a new course. A fresh start!
General: more legal ‘stuff’
These terms and conditions do not affect your statutory rights. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English and Welsh courts. Alternative Training Limited reserves the right to change or amend these terms and conditions at any time without prior notice.
Errors and Omissions: what - us?
Alternative Training makes a huge effort to ensure that all prices and descriptions quoted on it's website and literature are correct - but we know no one is perfect. On the sad occasion when a mistake may occur, Alternative Training will be entitled to revoke the contract, notwithstanding that it has already accepted the customer's order. Alternative Training's liability in that event will be limited to the return of any money the customer has paid relating to that order.
The content you find on this site, including news, quotes, data and other information, is provided by Alternative Training Limited and its third party partners. Busy bees! We do our best to ensure all the information is up to date and relevant but we reserve the right to change information and prices.
Time to reach for the tissues! Alternative Training Limited will not be liable for any consequential or indirect damage or loss, however caused. This includes loss of profits, loss of goodwill, damage to trading relationships and financial loss. Alternative Training liability in respect of all other losses shall be limited to the invoiced value of the relevant order.
© Alternative Training Limited 2006, all rights reserved. Users may download and print extracts of content from this website for their own personal and non-commercial use only. Republication or redistribution of content, including by framing or similar means, is expressly prohibited without the prior written consent of Alternative Training Limited - so just call us! Alternative Training, Homeopathic Training and the School of Homeopathy and the Alternative Training, Homeopathic Training and the School of Homeopathy sun logo are trademarks of the group of companies around the world.
Alternative Training exercises its intellectual copyright over all Alternative Training and School of Homeopathy materials. All written lessons, audio tapes and CDs, videotapes, DVDs, CD Roms etc are all copywrited and may not be publicly displayed or copied in whole or part, reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopied, scanned, recorded or otherwise except with prior written authorisation of Alternative Training. All course materials are provided on the above basis and may be retained by the student for his or her personal use only.
01453 765 956