Deliveries
Packing & delivery is calculated automatically to give the most economical delivery method. We work closely with our postage partners to try and ensure you always get the best price. We do not mark-up out post & packing rates.
Estimated delivery times
If you need your order quickly please contact us and we will always do our best to get it to you as fast as possible.
UK
Estimated delivery time for a UK order is 3 - 4 working days.
North America
Estimated delivery time for an order to North America is 7 - 14 working days.
Europe
Estimated delivery time for an order to Europe is 4 - 10 working days by normal post.
Far East, Australia & New Zealand
Estimated delivery time for an order to the Far East, Australia & New Zealand is 10 - 21 working days.
South America
Estimated delivery time for an order to South America is 10 - 21 working days.
Middle East & Africa
Estimated delivery time for an order to the Middle East & Africa is 10 - 21 working days.
Cancellations, Returns and Refunds
We offer a 7-day refund on all our products. To cancel your order with us, please send us an email or letter within 7 working days stating your wish to cancel your order - please do not just send the items back without contacting us first. The 7-day period begins on the day of receipt of your goods. This is the return address:
Returns
Alternative Training
Orchard Leigh
Rodborough Hill
Stroud
Gloucestershire
GL5 3SS
If you cancel an order within 7 days you will be entitled to a full refund of the price you paid excluding the cost of delivery. Please note that you will be responsible for the cost of returning the products to us.
Refunds beyond the 7 day period:
Books, remedy kits
We cannot give refunds beyond the 7-day period except at our discretion.
Courses
Beyond this seven-day period, and subsequent to registration, if you wish to withdraw from any course, and giving good reason, a refund may be granted subject to the following points:
Homeopathy courses
a. Course Registration Fees are non-refundable
b. All refunds are subject to: post & packing fees, bank charge reconciliation and a 10% administration charge
c. No refunds are given on study material received after the seven-day period. Study material is not accepted for return.
d. No refund will be given if more than six months have elapsed since the student was enrolled on the course.
e. Refunds may be given for Units paid for and not yet dispatched, providing that a study cancellation request is made within six months of purchase.
f. All and any refunds will be related to fees applying at the time of registration.
Medical Science courses
a. Course Registration Fees are non-refundable
b. All refunds are subject to: post & packing fees, bank charge reconciliation and a 10% administration charge
c. No refunds are given on study material received after the seven-day period. Study material is not accepted for return.
d. No refund will be given if more than three months have elapsed since the student was enrolled on the course.
e. If you purchased the course with tutor marking, are still inside the three-month period and have not sent work in to your tutor then a partial refund for the tutor marking element of the course may be given.
f. All and any refunds will be related to fees applying at the time of registration.
Faulty Goods
Alternative Training will replace any goods found to be faulty within 28 days of the purchase date. Thereafter it is at our discretion. We may ask for faulty goods to be returned, if so we will refund the cost of postage.
