Terms & Conditions

Your security

We understand that security plays a huge part in ordering online. We have put in place a system that is incredibly safe so you can order through our website with peace of mind. In fact your card details are not visible to us here, but go direct to our payment service provider, Sage Pay (the UK largest Payment Service Provider), and our whole website is VeriSign Secured.

www.sagepay.com
www.verisign.com

Terms & Conditions: the small print

Please read the information below carefully.

By placing an order on this site, you are agreeing to the terms, as follows.

Prices quoted on this website may differ from those stated in our printed material.

Images of products shown on this website are for illustration purposes only and items supplied may differ in appearance from that shown.

In making an order on this site, you are offering to purchase items advertised. We reserve the right to decline to supply the whole or part of any order.

Please allow 14 days for delivery of your order (21 days for overseas orders). If you have any enquiry regarding your order, please e-mail weborders@alternative-training.com.

We will always try and deliver your parcel as selected but the final method of delivery of your order will be our choice - we use 1st Class Post (UK), Parcel Force 48 Hour (UK), Airmail Printed Papers/Small Packet (Overseas), Parcel Force Euro 48 (Europe) or Parcel Force International Scheduled (Countries outside Europe).

Course materials are priced including postage and packing. All other items are liable to an additional postage and packing charge.

Postage and packing charges are added at the checkout.

The minimum postage and packing charge is £2.50.

Your credit/debit card will be charged in Pounds Sterling for all purchases from this site. The amount charged to your card account in your own local currency will depend on the exchange rate on the day of the transaction.

All prices include Value Added Tax where appropriate.

We have made every effort to ensure that all prices and product descriptions are correct, but Alternative Training Ltd reserves the right to alter prices and product specifications without notice. We will contact you if this affects your order.

Your Privacy

 Our relationship with you is based on trust. And we are committed to giving you a totally private website experience. We collect information about you for three reasons: to process your order, to provide you with the best possible service and, if you are buying one of our courses with tutor marking, to register and enroll you on our courses and provide your details to your personal tutor. We may send you a little information and material related to your order, for your interest. We will only share your personal contact information with other third party companies if you request us to, for instance, if you are taking advantage of one of our special offers and wish us to provide proof of your student status to a third party partner company. The type of information we will collect about you is that which is given at the time of ordering or enrolling. You can check any of the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly! The personal information that we hold will be held securely in accordance with our internal security policy and the law. If you have any questions or comments about privacy, please contact us.

Faulty Goods: well we are human!

 Alternative Training will replace any goods found to be faulty within 28 days of the purchase date. There after it is at our discretion. We may ask for faulty goods to be returned, if so we will refund the cost of postage.

Refunds: books, remedy kits

 We are sorry that refunds are not normally provided on books or remedy kits except at our discretion.

Refunds: courses

7 day full money back guarantee.
3 month partial refund policy.

We offer a full money back guarantee on our courses in line with current UK distance learning government legislation. Send us an email or letter stating your wish to cancel within seven days of receiving the course. Course materials must be returned within 21 days in a perfect and re-useable condition or the money back guarantee is null and void. All refunds are subject to post & packing fees and a 10% standard administration charge per individual course. Beyond this seven-day period, if you wish to withdraw from any course for good reason, subsequent to registration, a refund may be granted subject to the following points:

• Course Registration Fees are non-refundable
• All refunds are subject to: post & packing fees and a 10% administration charge
• No refunds are given on study material or books received after the seven-day period.
• Study material is not accepted for return.
• No refund will be given if more than three months have elapsed since enrolment on the course.
• If you purchased the course with tutor marking, are still inside the three-month period and have not sent work in to your tutor then a partial refund for the tutor marking element of the course may be given.
• All and any refunds will be related to fees applying at the time of registration.

School of Homeopathy attendance courses

Course Registration Fees and Deposit payment are non-refundable. Please note that all refunds are subject to a 10% charge. All and any refunds will be related to fees applying at the time of registration. No refunds are given after 6 months.

If you are within the 6 months and paid for the course in advance, a refund will be made calculated from the time of notification subtracting the months not already attended. In the case of monthly payments the course fee will cease one month following notification of withdrawal.

Re-enrolments

 Our aim is to encourage students to complete the course and keep up motivation and interest! We feel it is not in a student’s interest to promote an infinite timeframe and it would be impossible for us as a business to manage.

When you enroll on one of our courses you are always given at least twice as much time to complete the course than is needed, just in case other things get in the way of your study. Below is a list of the courses with the estimated study period and the actual study periods. If you don’t complete your work before the end of the given study period don’t worry because you can apply for a 12 month extension by paying a re-enrolment fee.

Don’t worry, we will send you a re-enrolment reminder by email or post once your enrolment is lapsing. However if your contact details have changed then you may not receive your reminder. It is up to you to remain enrolled!

After this period we archive student files but keep them accessible for a 24 month period. During this time you can come back to us to re-enrol. If you come back to your studies after more than one year has lapsed you will need to pay a re-enrolment fee for each year your enrolment has been lapsed.

If we do not hear from students within this 24 month archive period then the student enrolment will expire and the course is cancelled. If students do wish to return to their studies even after this length of time then they will have to purchase a new course. A fresh start!

General: more legal ‘stuff’

These terms and conditions do not affect your statutory rights. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English and Welsh courts. Alternative Training Limited reserves the right to change or amend these terms and conditions at any time without prior notice.

Errors and Omissions: what - us?

Alternative Training makes a huge effort to ensure that all prices and descriptions quoted on it's website and literature are correct - but we know no one is perfect. On the sad occasion when a mistake may occur, Alternative Training will be entitled to revoke the contract, notwithstanding that it has already accepted the customer's order. Alternative Training's liability in that event will be limited to the return of any money the customer has paid relating to that order.

Disclaimer

The content you find on this site, including news, quotes, data and other information, is provided by Alternative Training Limited and its third party partners. Busy bees! We do our best to ensure all the information is up to date and relevant but we reserve the right to change information and prices.

Liability

Time to reach for the tissues! Alternative Training Limited will not be liable for any consequential or indirect damage or loss, however caused. This includes loss of profits, loss of goodwill, damage to trading relationships and financial loss. Alternative Training liability in respect of all other losses shall be limited to the invoiced value of the relevant order.

Copyright

© Alternative Training Limited 2006, all rights reserved. Users may download and print extracts of content from this website for their own personal and non-commercial use only. Republication or redistribution of content, including by framing or similar means, is expressly prohibited without the prior written consent of Alternative Training Limited - so just call us! Alternative Training, Homeopathic Training and the School of Homeopathy and the Alternative Training, Homeopathic Training and the School of Homeopathy sun logo are trademarks of the group of companies around the world.

Alternative Training exercises its intellectual copyright over all Alternative Training and School of Homeopathy materials. All written lessons, audio tapes and CDs, videotapes, DVDs, CD Roms etc are all copywrited and may not be publicly displayed or copied in whole or part, reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopied, scanned, recorded or otherwise except with prior written authorisation of Alternative Training. All course materials are provided on the above basis and may be retained by the student for his or her personal use only.

That’s all! It wasn’t so bad was it?